AUTOMATING EMPLOYEE PROVISIONING PROCESSES

Imagine that on your first day on the new job you already have your telephone, laptop, employee username/ login, phone line and voice mailbox, employee email account, company iPhone, business cards, and name badge. In addition, you already have access to the appropriate database and users group. And to top it off-multiple departments across the organization have already been notified of your arrival. This is the ideal scenario for most organizations. As an employer, you want every new hire’s first day to be as reassuring and productive as possible.

Problem Statement
• Currently Resource On-boarding/Off-boarding process happens from HR portal and goes though multi-tools for approval and task execution.
• Absence of automation in approval, task assignment process and integrations.
• All communication are depended on HR’s availability.
• Absence of governance due to task been captured and tracked across multiple tools.
• User is not notified about current-status of his case/ ticket.
• No specific Service level management.
• No automation in Virtual Machine (VM) provision/deprovisioning.

Better Efficiency
• Instead of manually sending email and asking team to working on various task assignment and approval will be governed by ServiceNow workflow.
• ServiceNow SLM can ensure request fulfillment on time.
• Speed the time to employee productivity.
• Reduce costs due to inefficiency.

Governance
• ServiceNow will be the centralize tool for governance.
• Leverage a single configurable interface to orchestrate all employee provisioning requests across multiple departments:HR, Payroll, IT, Telecom, Facilities, Security.
• Increase reliability and accuracy, and consistently assure legal compliance.
• Get visibility to audit trails for compliance and reporting purposes.

Automation
• Using integration with different application we can achieve automation is registration and Cl enrollment in CMDB.

• Reduce human intervention to a minimum with user self-service.

Tracking and Reporting
• Request raised in ServiceNow can easily be tracked and we can also send various email notifications.
• Report generation based on request raised on ServiceNow.

Solution
• Using ServiceNow- Service Catalog for initiating employee on or off-boarding request.
• Analyzing current resource On-boarding and Off- boarding process and re-engineering process to leverage automation.
• Request fulfillment process will be built in ServiceNow workflow (orchestration).
• ServiceNow will govern the Approval and Task assignment to different teams as per process.
• Using integration, we can register user into various other systems like Workday, Email, Exchange, CA-PPM, Salesforce, SCCM, ServiceNow etc.
• Provision of physical or virtual machine will be initiated in SNOW.
• Requester and HR can check request status in ServiceNow.

Features:
• On-boarding and off-boarding life cycle integrated with any DMS / DocuSign.
• Hr Services visibility based on employee location.
• Language translation.
• Integrated with virtual agent, any Payroll Software, Legacy solutions.
• Service catalogs for various HR services
• Reports & Dashboards

Feature:
• Integrated with Workday for seamless boarding and off-boarding
• Automatic user provision via.Azure.
• Secured authentication.
• Legacy integrations with partners.