Elevator Service, Finally Connected.
ServNavXpert · For Elevator Manufacturers
Turn every breakdown complaint into a closed ticket — not an open question
Manage breakdown complaints, maintenance requests, field engineers, spares, SLAs and safety compliance for your entire installed base of elevators — all from one connected platform.
The Problem
The Problem Your elevators are installed. But is your service operation connected?
As your installed base grows, managing service becomes complex. Complaints arrive through whichever channel is closest to hand — and when information is scattered, your team loses the thread.
Phone calls
WhatsApp messages
Emails
Service centres
Field engineers
Maintenance teams
A missed complaint isn’t just a missed ticket.
It can become an unhappy customer, an SLA violation, and a damaged brand reputation.
Which complaint is still pending?
Who is actually handling it right now?
Has the engineer reached the site?
Is this ticket approaching an SLA breach?
Which elevators keep generating repeat complaints?
One Platform, Every Step
What your team actually sees, screen by screen
Not a mock-up — these are real screens from a live ServNavXpert deployment: the customer/dispatch app, the field engineer app, and the management dashboards behind them.
Customer & Dispatch App
Every complaint, logged the moment it happens
Whoever answers the phone can raise a ticket in seconds, see open, in-progress, resolved and closed counts at a glance, and jump straight into scheduled maintenance or an elevator’s asset history — all from the same screen.
Technician App
See exactly who's assigned, and when
A colour-coded calendar shows every engineer’s day — open, in progress, technical issue, approval awaited — so a service manager can see workload and reassign before a job slips.
Technician App
Everything a technician needs, on site
Open service requests, pending spare approvals, today’s maintenance schedule and this year’s near misses — an engineer’s whole day, on the phone in their pocket.
Technician App
A complete history for every elevator
Maintenance history, call-back history, repair history and handover documents, all filed against the asset — so nobody has to ask “has this happened before?”
Management Dashboard
SLA performance, without the spreadsheet
Chargeable vs non-chargeable complaints, average response time and resolution time by technician — updated automatically every month, not compiled by hand at quarter-end.
Procurement
Spares don't have to stall a repair
Every spare part request moves through RFQ, supplier quotation, customer approval and PO in one visible pipeline, so a technician isn’t waiting on a phone call to a stores clerk.
Management Dashboard
Contracts and uptime, visible at a glance
Active contracts, what’s expiring this month and next, and how many elevators in the portfolio are working right now versus not — one screen for a service director’s morning check.
From Complaint To Closure
Watch a ticket move through the shaft
- 1
Complaint Received
Customer reports a lift breakdown or maintenance issue through any channel. - 2
Service Request Created
Your service team creates an SR/ticket with all relevant customer and elevator information. - 3
Engineer Assigned
The complaint is routed to the appropriate field engineer, with clear ownership from the start. - 4
Field Action
The engineer receives the request, visits the site and updates the service status in real time. - 5
Resolution
The issue is resolved and the service activity is recorded against the elevator's history. - 6
Closure
The ticket is closed with a complete service history for future reference and audits.
No more asking, "What happened to this complaint?"
Safety & Statutory Compliance
Safety inspections and near-miss reporting, built into the same platform
Elevator service carries safety obligations most after-sales tools were never built for. ServNavXpert keeps periodic safety checklists, safety walks and near-miss reports in the same system as your complaints and contracts — not in a separate binder.
Structured, item-by-item CPSI checklists — submitted for manager approval, not left on paper.
Ad-hoc safety walks logged against a site, an observer and a contract number.
Near-miss, unsafe-act and unsafe-condition reports, timestamped and routed for review.
Track units under CPSI, what's completed, what's pending and what's overdue — across the entire portfolio.
Every near-miss report, searchable, with approval status and downloadable forms.
Beyond After-Sales
One system from installation project to first service call
New elevator installations run as tracked projects — task by task, on a timeline — and once handed over, the same platform schedules and tracks every service visit that follows.
Installation tasks — dismantling to car building — tracked against dates and owners.
A shared calendar of completed, planned and overdue visits, across every building in the portfolio.
Built For The Job
Built for the real challenges of elevator service
Every screen above maps to something an elevator service team actually runs into on a normal week.
One Source Of Truth
Stop searching for answers across five different tools
Instead of your team digging through:
Excel
Emails
Phone calls
Paper records
bring the whole service operation into one connected platform, built around your elevators and your customers.
- Open complaints
- Assigned complaints
- Pending complaints
- SLA status
- Engineer workload
- Resolution performance
- Service trends
- Recurring issues
Better Experience, By Design
Customers shouldn't have to call twice just to ask what's happening with their complaint
Every complaint has an owner.
Every ticket has a status.
Every action has a record.
Connected, Not Isolated
Connect service with your existing enterprise systems
Your service operation shouldn’t become another disconnected application. ServNavXpert integrates with the ERP systems you already run, so service information feeds your broader business processes.
SAP
Oracle
Microsoft Business Central
ERP
+
Service
+
Field Ops
+
Management
A connected digital ecosystem instead of multiple disconnected applications — and, with AI-driven capability, a service operation that moves from reactive to predictive and proactive.
Before / After
What changes with ServNavXpert?
| Traditional Service Management |
|---|
Complaints across multiple channels |
Manual ticket tracking |
Unclear ownership |
Difficult SLA monitoring |
Manual follow-ups |
Limited management visibility |
Reactive service |
Scattered service history |
| With ServNavXpert |
|---|
Centralized service requests |
Structured digital workflows |
Clear engineer assignment |
Real-time SLA visibility |
Status-based tracking |
Centralized dashboards |
Data-driven service management |
Complete digital service records |
Common Questions
Frequently asked questions
Everything elevator manufacturers usually ask before rolling ServNavXpert out to their service teams.
ServNavXpert is an after-sales service management platform built for elevator manufacturers. It brings breakdown complaints, maintenance requests, field engineer assignment, spares procurement, SLA tracking and safety compliance into one connected system instead of phone calls, WhatsApp, email and spreadsheets
Every complaint becomes a structured service request the moment it is logged. It is prioritized by urgency, assigned to the right field engineer, and tracked from field visit through resolution to closure, with a complete record at every step
Yes. ServNavXpert is designed to integrate with enterprise systems such as SAP, Oracle and Business Central, so service data connects with your broader business processes instead of sitting in an isolated system.
ServNavXpert provides a web interface for backend service operations and a mobile app for engineers on the move, so field teams can view assigned requests, spare part status and today’s schedule directly from the site.
Response and resolution timelines are tracked in real time, so service managers can see which tickets are within SLA and which are approaching a breach before it turns into an escalation.
Yes. Service history is recorded against each elevator, which makes it possible to identify recurring issues and patterns across your installed base and move from reactive service toward predictive maintenance.
Yes. Safety walks and near-miss, unsafe-act and unsafe-condition reports are captured in the same platform as service requests, with dates, observers and site details recorded for review and approval.
Yes. CPSI-style checklists are completed item by item on the engineer’s phone and submitted for manager approval, and a compliance dashboard shows how many units are completed, pending or overdue across the portfolio.
ServNavXpert · Every Complaint. Every Ticket. Tracked.
Ready to transform your elevator after-sales service?
See how ServNavXpert can help you build a connected service operation — from the first customer complaint to final resolution.