- Uma Shanker Khandelwal & Co.
- Forging Industry
- New Delhi, India
- http://www.umashanker.com
CSM MODERNIZATION FROM LEGACY SYSTEM FOR THE AUTOMOTIVE INDUSTRY
Project Summary:
IDS 2.0 (Integrated Dealer Support 2.0) was launched in 2021 as part of the “Future Retail” initiative to organize and standardize support for the Auto dealer organization internationally and across the board using platform i.e.ServiceNow.
IDS 2.0 is used by ABC Dealers, Employees and Third-Party Vendors to support Auto Dealer Organization Worldwide. They use this platform to raise issues/problems related to 17 different business topics (e.g. Parts, Warranty, Sales Systems, Marketing).
Solution:
- User: 60.000 dealer and subsidiary employees, Supports 15 Languages like ((German, English, French, Italian, Dutch, Spanish)).
- Worldwide live in all ABC markets (national sales companies and importers) User-friendly Case creation and management in IDS 2.0.
- All incoming requests are bundled at a central contact point, Contact via Web Tickets or Phone.
- Intelligent Solution Database, Dealer Support will be easier, more structured and efficient.
- No time-consuming search for the correct contact person for Dealer’s.
- Competent assistance, Simple ticketing mask and easy selection of business fields (Avoiding of misrouting).
Key Benefits & Value Delivered
- No misdirected, lost and repeated inquires.
- Complete documentation and full transparency.
- Clear Structures.
- Avoidance of too many contact persons.
- Increased Dealer and Customer Satisfaction.
- Efficiency increase at NSC Level by 15 % and higher cost efficiency.
- Dealer satisfaction is measured regularly
Tracking of Orders status. Visibility of WIP. Visibility of stock across the unit. Managing sales / orders thru Amazon, Flipkart, Shopclues & other online shopping portals.
We carefully screen all of our cleaners you can rest assured that your home would receive the absolute highest quality of service providing.
Your time is precious, and we understand that cleaning is really just one more item on your to-do list.
